Refund Policy

Return & Refund Policy

Thank you for shopping with KLASSIC Kitchenware! We are committed to ensuring you are satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines outlined below.

  1. Return

1.1 Eligibility:

  • Returns are accepted within 30 days from the date of purchase.
  • Items must be unused, in their original packaging, and in a resalable condition.
  • Certain products, such as personalized items or clearance items, may not be eligible for return. Please check the product description for details.

1.2 Process:

  • To initiate a return, please contact our Customer Service team at [email protected] or call us at +345-1434449 or 055 6600019.
  • Ship the return to the following address:

KLASSIC Kitchenware
GT Road Wazirabad
Punjab, Pakistan

Please note that the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

  1. Refund

2.1 Processing Time:

  • Once we receive and inspect the returned item, we will process your refund. Please allow 7-10 business days for the refund to appear on your original method of payment.

2.2 Refund Amount:

  • Refunds will be issued for the cost of the item minus any shipping fees. If the return is a result of an error on our part, we will cover the shipping costs.

2.3 Non-Refundable Items:

  • Shipping charges are non-refundable.
  • Items purchased with discounts or promotions may be subject to different return terms.
  1. Exchange

3.1 Process:

  • To exchange an item, follow the same procedure as for returns, but indicate that you would like an exchange when contacting our Customer Service team.
  • You will need to return the original item and place a new order for the desired item.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • We will arrange for a replacement or refund, including covering any shipping costs associated with returning the defective item.

5. Contact Us

For any questions or further assistance regarding our Return & Refund Policy, please contact us at:

Email: [email protected]
Phone: 0345-1434449 / 055 6600019
Address: Klassic Kitchenware, GT Road Wazirabad, Punjab, Pakistan